Terms and conditions and customer information in the context of purchase contracts that are closed via the online shop between Louis Carlton – hereinafter referred to as “seller” – and the end user – in the following “customer”.



Contractual partner for all contracts through the online shop www.louiscarlton.com






E-Mail: office@louiscarlton.com


VAT-ID: ATU70991867



Bank details


Steiermärkische Bank und Sparkassen AG

IBAN: AT79 2081 5000 4038 9611



For the business relations between the sellers and the customers the general terms and conditions apply. Unless otherwise agreed, the inclusion of own conditions of the customer is contradicted.


The customer is a consumer, as far as he concludes the contract for purposes that can be attributed predominantly to neither his commercial nor his independent professional activity.



The presentation of the products does not constitute a binding contract offer. By placing an order, the customer makes a binding offer. The seller can accept or reject this contract offer. The offer is accepted by order confirmation or by sending the products.


The order process in the online shop of the seller works as follows:


The customer can choose from the range. By clicking on the “Add to cart” button, the customer receives an overview of the selected products. Via the button “Proceed to Checkout” there is a binding request for the purchase of the products in the shopping cart. By submitting the order, the customer can change and view the data entered at any time using the browser functions “Back” and “Next” displayed as arrow keys, as well as the entered data. The application can only be submitted and transmitted if the customer has accepted these terms and conditions by clicking on the button “I agree with the terms and conditions.”, has accepted these terms and conditions and included them in his request. The seller then sends the customer an automatic confirmation of receipt by e-mail. The automatic acknowledgment of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The contract only comes into effect when the seller sends the declaration of acceptance, which is sent with a special e-mail.


An order is possible for registered customers as well as for guest customers. The customer can register in the next step of the order process by specifying his personal information and selecting “save my information and pay faster next time” without having to create a customer account as a guest to checkout. Already registered customers can log in in this step with their access data by clicking on the corresponding button.


Contract language is german.


At the end of the page, the customer transmits all data of his order by clicking on the button “Place order” and makes a binding offer. A page is then opened that confirms the customer’s order.



You can choose between the following payment methods:


– Credit card

– Sofortüberweisung



The listed prices include VAT, but no shipping costs. Any shipping costs will be indicated separately. In this regard, § 7 of these provisions applies.



The subject matter of the contract are the goods and services specified by the customer within the scope of the order and mentioned in the order and / or order confirmation at the prices stated in the online shop. Errors and mistakes are reserved there, especially regarding the availability of goods.


The nature of the ordered goods results from the product descriptions in the online shop. Images on the website may reflect the products inaccurately; especially for technical reasons Images are for illustrative purposes only and may differ from the product. Descriptions of specifications, weight, measures and performance are as precise as possible, but may have the usual deviations. The features described here are not defects of the products supplied by the seller.



The delivery of goods is subject to availability. The processing time is between 1-5 working days. Shipping is via POST AG. The shipping costs will be communicated to the customer during the order process.


The costs for the return of the order are to be borne by the customer. Any applicable customs costs for delivery and return from non-EU countries are not borne by the seller. If you have further questions regarding customs fees, please contact your local customs office.


§ 8 RIGHT OF WITHDRAWAL OF THE CONSUMER in accordance with § 11 FAG


You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you took possession of the goods.


In order to exercise your right of withdrawal, you must inform us (email: office@louiscarlton.com) by means of a clear statement (e.g. e-mail) of your decision to withdraw from this contract.


To keep the withdrawal period, it is sufficient if you send the declaration of withdrawal within the withdrawal period.


In the case of withdrawal, a refund of the purchase price will take place only step by step against deferment of the goods received by the customer. The goods must be returned in unused and as new resaleable condition. For articles which are affected by traces of use, we will charge an appropriate fee for the impairment.


In the following cases we only refund the purchase price, but not shipping or return costs:


– Specification of wrong address when ordering

– No timely collection of the package at the post office

– Order of a wrong size


Consequences of the resignation:


For this refund, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this refund fees. We can refuse the refund until we have received the goods back. You must return or hand over the goods to the seller immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.


You bear the cost of the return.


Sale items and digital goods can not be exchanged.



Until full payment, the delivered goods remain the property of the seller.



If goods are delivered with obvious transport damage, the customer is asked to contact the seller immediately. (office@louiscarlton.com)




Should any provision of these Terms and Conditions be ineffective, this shall not affect the remaining provisions. In place of the invalid provision, the relevant statutory provisions apply.


Austrian law applies.


The place of fulfillment is Louis Carlton’s place of business in Austria (Hartbergerstraße 331, 8212 Pischelsdorf am Kulm).


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